Shipping policy
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# Shipping Policy
**Effective Date:** Immediately
**Brand:** L'Zuri Beauty
**Website:** [www.lzuribeauty.com](https://www.google.com/search?q=https%3A%2F%2Fwww.lzuribeauty.com)
At L'Zuri Beauty, we strive to deliver your beauty essentials safely, securely, and in a timely manner. Please review our shipping policy below to understand our delivery timeframes, charges, and procedures.
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### 1. Delivery Coverage & Locations
* **Domestic Shipping:** We currently ship across all Emirates within the **United Arab Emirates (UAE)**.
* **International Shipping:** Please check at checkout for availability in your region.
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### 2. Processing & Fulfillment Time
* Orders are typically processed and handed over to our delivery partner within **1 to 2 business days** (excluding weekends and public holidays).
* Orders placed after peak hours, on weekends, or during public holidays will be processed on the next official business day.
* Once your order has been dispatched, you will receive a confirmation message or tracking details where applicable.
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### 3. Shipping Timestrames & Estimated Delivery
Estimated delivery times commence from the moment the order is dispatched from our fulfillment center:
* **Within the UAE:**
* Standard Delivery: **2 to 4 business days**.
* Express/Same-Day Delivery: Available on select items or locations if ordered before the specified daily cutoff time.
* **International Orders:** **7 to 14 business days**, depending on customs clearance and the destination country.
*Please note that delivery timelines are estimates and may occasionally be subject to delays caused by courier partners, peak holiday seasons, or unforeseen circumstances beyond our control.*
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### 4. Shipping Fees
* **UAE Delivery:**
* Standard shipping fees are calculated and displayed at checkout.
* We frequently offer promotional free delivery campaigns across the UAE on qualifying orders. Please check our website announcements for active promotions.
* **Cash-on-Delivery (COD) Fees:** If you select Cash-on-Delivery as your payment method, a nominal COD handling fee may be applied at checkout as charged by our logistics partners.
* **International Shipping Fees:** Calculated at checkout based on the destination country, package weight, and volumetric dimensions.
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### 5. Order Tracking
* When your order is shipped, our courier partner will provide tracking information (via SMS, email, or WhatsApp) to help you monitor the status of your delivery.
* If you experience any issues tracking your parcel, please contact us using the details below.
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### 6. Delivery Attempt & Failed Deliveries
* Our delivery partners will make multiple attempts to deliver your package or contact you via phone/WhatsApp prior to delivery.
* **Incorrect Information:** Customers are responsible for providing complete, accurate, and up-to-date delivery information.
* **Unclaimed or Refused Shipments:** If an order cannot be delivered due to incorrect address details, customer unavailability, or refusal to accept the package, the shipment will be returned to L'Zuri Beauty. In such cases:
* The customer may be held responsible for original delivery charges, return shipping fees, and any re-delivery costs.
* Refunds (if applicable) will be processed only after the products are safely returned to us and inspected, minus any incurred logistics fees.
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### 7. Inspection Upon Delivery
* We strongly advise customers or their designated recipients to inspect the outer packaging of the parcel for any visible signs of damage, tampering, or leaking *before* signing for or accepting the delivery.
* If you notice significant damage to the package or suspect missing items, please capture clear photographs or a short video of the packaging *before* opening it, and notify us immediately within **2 calendar days** of delivery in accordance with our Return & Exchange Policy.
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### Summary of Shipping Terms
| Metric | Details |
| --- | --- |
| **Processing Time** | 1–2 business days |
| **UAE Delivery Time** | 2–4 business days (Standard) |
| **Shipping Regions** | Across the UAE & select international regions |
| **Damaged/Missing Items Report Window** | Within 2 calendar days of delivery |
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### Contact Information
Questions about our Shipping Policy or your delivery status should be sent to us using the contact details posted below:
**Lzuri Beauty**
UAE, Abu Dhabi, Khalidiya
**Email:** info@lzuribeauty.com
**Phone / WhatsApp:** +971 58 590 0103